United Collieries operates a 24 hour complaints hotline to ensure that any community concerns can be captured and responded to as soon as possible. The 24 hour community complaints and enquiries hotline is 1800 801 440.

Alternatively, any community general enquiries should be directed to the United Collieries Environment and Community Coordinator on office telephone number (02) 65789526 or mobile number 0429 306 208 during business hours.